FAQ

Once you have submitted your order, you will receive an order confirmation by email to confirm that your order has been received. This email will contain your order number, which along with the zip code of your shipping address, will be all you need to tr

Unfortunately, once an order has been shipped, it cannot be changed or cancelled. If you are not fully satisfied with your purchase, you will have the option of returning/exchanging it at one of our store locations or by courier.

Please allow 1-3 business days for handling time. Once you receive a shipping confirmation email, your item (s) will be delivered depending on the shipping method you select.

Unfortunately we cannot currently process online orders from countries other than Canada, the continental USA and the U.K., but we do have over 1,500 stores operating in 56 countries. For a list of countries where we have stores, please click here.

If you are not fully satisfied with your purchase, you will have the option of returning/exchanging it at one of our store locations or by courier. Click here to learn more about our simple returns process.

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